Testimonials

I just wanted to let you know how absolutely stoked I am with the used (EX+) Minolta 85/2 lens I just bought - for an item of that age its condition is absolutely amazing. Also, kudos to the way you package the gear - this is excellent, and important to me as I am living in Australia at the moment (last year I helped my boss (while I was in the US) buy a Leica Summicron-R from KEH and it arrived in the same style of packing and was likewise very conservatively rated re: condition). Please keep up the great work - this will not be my last purchase from KEH!

Submitted by Scott McLeod

I got a BGN lens, 28-70 2.8. Tryed Ebay but didn't trust them on such bif digit numbers. I want to thank KEH. I just received my lens and I am truly blessed with the quality. Amazing. Truly am glad I picked KEH. Tim was very helpful and got me a great lens. Thanks to everyone at KEH for making me a complete photog. This was the only lens I lacked in my collection and it is just a beauty. Can't thank you enough. best, Cam www.cam-photo.com

Submitted by Cam

In a world of underwhelming results, it's nice to be overwhelmed once in a while. All items exceeded my expectations...you can be assured I'll be spreading your name around.

Submitted by Eric Hambleton

I purchased a Nikon 20mm f/2.8D lens, LN- condition. It arrived yesterday, in a flimsy box which looked like it had been run over a few times. However, thanks to the 20 miles of bubble-wrap and packing tape wrapped around the lens, it arrived safe and unharmed. I am pleased with my lens, and will probably buy my next used lens from KEH.

Submitted by Kevin Williams

Thanks for the excellent serive on the exchange of 3696448 - Nikon SP rangefinder camera with dim rangefinder patch - for a second NIkon SP. The exchange was successful, and the second SP has a good patch and works well. This kind of service keeps me coming back to KEH!

Submitted by Gary Hudes

You do have a solid reputation for dependable service. But you went far beyond excellent, with the replacement of the mislabeled Hasselblad 40mm Distagon. The correct lens, the IF lens, that you sent me is not a bargain grade. I can´t see how a lens could be better. Thank You, KEH. I will highly recommend you on camera forums as I have all ready done at Fred Miranda. I am looking forward to place further orders with you!

Submitted by Anders Isaksson, Finland

I cannot praise your company enough.......I will always buy what I need from you.....always better then described.

Submitted by David Winnert

Just a quick note, as it's long overdue. I have been a KEH customer since the 1980's, when I lived in GA, and browsed the store as a cash customer. Over the past several years, I began buying from KEH via the Internet (I moved to NJ at the turn of the century), and my experience has always been outstanding. Some people always find time to complain, yet often have no time to offer praise. Imagine that.... Anyway, KEH has been at the top of my go-to list for used gear for several decades now, and although I miss the early days when I could walk into the store, and spend an hour browsing through aisles of "photo stuff", it's still great to be able to rely on an Internet description of an item, and press the buy button without having to worry about what might actually be in the package when it arrives. Thanks folks.

Submitted by Jim Krupnik

style="text-align:justify;">Just want to say how please I am with my purchase and experience with KEH. My bargain lens is truly a bargain and was shipped to me much faster than I expected. I could not ask for more and will definitely be returning to purchase again from KEH.

Submitted by Nora van Beek

Reference invoice #3724411, Pentax istDL body. Received my camera today. I am super pleased! The condition is perfect, it functions perfectly as well. This is my second used camera purchase from KEH, and I am very happy! Thank you very much.

Submitted by Edwin Gossert

I just wanted to say that I am very impressed by your website and products. I purchased four lenses with ugly through excellent quality ratings, and they all seem to be in phenomenal condition. Even the ugly has flawless glass and no haze or fungus. The prices are also great, and i look forward to future purchases.

Submitted by Austin Sting

Dear KEH, Just received an order from you folks for a few small items. Everything I got (lens hood, some caps, a flash etc.) exceeded your own condition rating. I've bought a number of things from you over time and have always been more than satisfied. Just wanted to give you a little pat on the back.

Submitted by Michael Bair

Thanks! The item I ordered came fast and performed better than expected. I look forward to doing more business with you!

Submitted by Brian Kinney

Hi KEH, I wanted to let you guys know that I really appreciated the professional customer service I received while sorting out my first order! Although it took four shipments (invoice 3734612 was the winner) I was able to get the functional Nikon 70-200 f/2.8 I needed in time for my shoot today, thanks to the quick and courteous work of Jeannie and Will (I think those were their names). Please give them, and anyone else in the order chain, a pat on the back for me! What could've been a terrible experience caused by understandable human error (defective gear twice in a row, 3rd order was the wrong lens) ended up being a model for customer service awesomeness. After my experience I'm looking forward to ordering again and I'll be recommending KEH to all of my friends. If only other companies, not just camera shops, could follow your lead!

Submitted by Erik Hess

I received the Nikon 70-210mm f4-5.6 today. It was listed as E+ All I can say is that it looks Brand New! I love your grading System! hee hee I have my eye on an older Nikon FG now.

Submitted by JW Dulin

In August I was in the market for a Nikon Digital SLR. A local and well respected photography shop in Nashville referred me to KEH.com. I am so glad they did! Your sales rep (I think his name was Dan) was so very patient and helpful, went above and beyond the call. I was beginning to feel guilty I was getting such a great tutorial! He never made me feel pressured to make a purchase, but I was able to make an informed decision based on his wealth of knowledge. The camera arrived promptly in perfect condition. I bought a used camera, but you would never know it. It was in MINT condition. I felt that the price was very fair...I really can't say enough nice things about this company. My experience was 100%positive and I will recommend this site every chance I get! THANK YOU!!!!! Peggy Severs Franklin Tn

Submitted by Peggy Severs, Tennessee

I must say, KEH is the fastest delivery I have ever got from someone. The "Bargain" lens looks far better then what I am now using, it looks almost like new. Will definitely look to KEH first for my next purchase.

Submitted by Keith Abel

I have been buying from KEH for many years. I'm always amazed at the nice condition of even the "bargain" grade items. Recently I bought a Leica MR light meter that was listed as "inoperative". I figured for $8 it would be completely unfixable and look like $#!^. To my amazement it was in really good shape and with a little work I was able to get it operating perfectly. Thank you for a great item at such an unbelievable price.

Submitted by Michael Graziotti

Really satisfied with D40x body. Wasn't expecting to get it packaged so well. It is like new. Thanks....

Submitted by William Tiep

I ordered two lenses from you for my bromica and was very pleased with deliver and the lenses looked like brand new. I have not had time to shoot with them yet but the glass looks wonderful. I will be ordering more from you from now on.

Submitted by Leo Mehl

Just saying a big THANK YOU for the two lenses I recently purchased. Both were better than described! Best regards from Australia.

Submitted by Bruce Thomas

I just wanted to thank you for the amazing "used" telephoto lens you shipped to me last week. Your rating of excellent+ was right on the mark--It looks and operates like it is brand new. I loved your personal customer service, too. I will happily do business with you again.

Submitted by Susan Waterman

Okay guys seriously.... what is the difference between New, LN, and EX+. This is the third order I have placed I have ordered 2 lenses and cannot get over how awesome they are. Got my 28-135 today and wow, this thing is amazing. Anyone who is on the fence one whether or not to order from KEH can email me, I will set them straight.

Submitted by Mike Schnelle

We've always read positive reviews about Keh. We just received the Induro A114 Tripod and 3D-M-23 Tripod Head, our first purchase. My wife and I are very satisfied with the condition of the Items. They're almost good as new. We are excited and we look forward to future purchases from your store. Keep up the good work. Add us to the hundreds of satisfied KEH customers!

Submitted by Ron and Leth

This is a 'thank you' for a crappy situation turned positive because of Sales Representative, Dan Orchard. This was my first time ordering from KEH. I was nervous buying a used lens from a company I've never dealt with... especially now that I live in Australia. But I gave it a shot. The estimated delivery date came and went and I was getting concerned. "What have I done? I never should have tried this at such a distance. Etc.", played in my head. I gave it a few extra days (just in case it got hung up in customs or something). So by the time I called I was definitely feeling let down by the whole transaction and frustrated with myself and KEH. Dan took my call. His empathy for my situation was immediately genuine. He found out that somehow I had slipped through the cracks and was never sent an email explaining the verification requirements. My order was in limbo. His simple honesty was perfect. I paraphrase, but the essential message was 'oh man, I don't know how it happened, but we screwed up and I'm really sorry.' Then he stayed on the phone until I had all the necessary info scanned and sent so he could check it, make sure it was sufficient and pass it through. So basically, I called with near-zero confidence in my decision to use KEH; and hung up 100% happy that I took the chance. I will certainly use KEH in the future and will tell everyone over here (especially now that the dollar has reached parity and everyone that is normally looking toward the states for gear is making moves.) Thanks. And I look forward to the lens!

Submitted by Jason Malouin

Just wanted to let you know that I am very pleased with the Nikon D40 I received last week. Camera body was in better condition than I expected. It was listed as LN- and if it had come an original box I would have thought it was new! I am so pleased, that I am ordering a AF-S DX NIKKOR 16-85mm f/3.5-5.6G ED VR to compliment it. Thanks again.

Submitted by Marv Keur

I sent an email to your VP & General Mgr, Mr. Todd Murphy. I complemented him on his response to an unhappy customer who vented online to how badly he was treated. As I told Mr. Murphy, I too have been in retail and realize how difficult it can be to keep all happy. So I thought he did a very good job and sounded very intelligent and fair. As I told him, I am going to use your purchasing of used photo equipment and see how it goes. Hopefully, all will benefit from the experience and I can be a testimonial to how good the service is. Thank you.

Submitted by Charles Reed

I just wanted to let you know that I had great service from Dan and Arthur in sales. I had originally called to ask questions about a camera and talked with Dan, but when I called back to buy the camera, Dan was out of the office. Arthur assured me that he would ring the sale in Dan's name, and he actually did! When the camera arrived (a Nikon D40) it didn't work. I called Dan, and he tried to troubleshoot on the phone and was totally patient with the fact that I know nothing about digital SLR cameras. He had me ship it back (at no charge!) and sent me one in better condition (again at no extra charge!)! When my new camera came it worked great and I love it! Although it will be a long time before I outgrow this camera, I will certainly tell everyone I know about the great customer service I got from you guys.

Submitted by Aviva

Just received my latest purchased lens from KEH and I am super happy. The lens is in perfect conditions, exactly as described. The shipping was super fast. I am a returning customer and will continue doing business with you guys.

Submitted by Miguel A Rodriguez