April 21st, 2020
To our customers and community,
Through it all, we’ve been delighted at the ways fellow photographers continue to find creative ways to heal the community and show perseverance in the face of adversity. You truly embody the hope and resilience that all of us need today.
We’re tremendously proud to serve this community. Know that we continue to do so with the well-being and safety of our employees and every one of you as our top priority. We remain committed to offering our services, and we’re striving to do it better than ever.
In the last week, for example, we’ve taken steps to make the process of selling gear with KEH safer and more convenient for our customers. If you’d like to sell any of your camera gear, you can now have it picked up from the comfort of your doorstep. Simply use our online selling portal as usual, and after completing the process, reach out to us at 1-800-DIAL-KEH to arrange pickup.
Additionally, as shelter-in-place continues to be the best method to flatten the curve, we’d like to make your home-stay as pleasant as possible, so we recently launched our #KEHatHome campaign. This initiative consists of livestreams, videos, quick stories and posts by KEH employees and our partners. Please follow us on Instagram, Facebook, LinkedIn and YouTube to share in these moments and get to know us a little better.
Our thoughts continue to be with you and those affected.
Sincerely, Jon Safran, CEO
See our current phone and chat hours. In-person pick-up and drop-off at our Smyrna facility is still suspended at this time.