We strive to not be beat on price. Thus, we'll match the product prices of key online competitors.
At the time of sale, we price match products shipped from and sold by these major online retailers: Amazon.com (FBA), Bhphotovideo.com, BestBuy.com (excludes Marketplace) and Adorama.com.
If we lower our price during the return and exchange period, we will match our lower price, upon request (does NOT include promotions)
Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers (e.g. no multiples of same product can be ordered)
Limited to 24-hours after the purchase date
Does not include products below $100 retail
Our Price Match Guarantee does not cover:
The online prices of retailers not listed in "The Details" section.
Products shipped from or sold by third-party sellers (Marketplace sellers) on websites.
Competitors' service prices, pre-order and trade-in offers, and special daily or hourly sales.
Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by KEH or a competitor.
Frequently Asked Questions
How do I request a price match from KEH.com?
When making a purchase, or during the return and exchange period, price match requests from KEH.com are handled via phone. Please call 1-800-342-5534 for a KEH.com price match request. Please tell us about the lower price that is still in effect that you want KEH to price match. KEH will then review and verify the price match request. A price match request after a purchase from KEH.com can be requested either by the person to whom the product was shipped, or by the person who was billed for the purchase.
How do I show "proof" of price?
The best way to show proof of price is to bring in the competitor's current ad or notify us of the website address of the designated major online retailer. We may check the website address of the designated major online retailer to verify the lower price and availability of the item.
Are competitors' services eligible for price matching?
No. Due to the differences in services being performed, KEH does not match competitors' service prices.
How does your price match policy apply to pre-orders and backorders?
It will not apply in these situations.
How does your price match policy cover an item scheduled for delivery from KEH.com?
If the price of an item drops at KEH at any time before its scheduled delivery date, we will refund 100% of the difference, including tax. To receive the lower price, you must call 1-800-342-5534. Price matching cannot be processed via e-mail.
What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if KEH has a product that is advertised as being limited in quantity it will not be eligible for price matching.
Is the price match policy different Internationally?
Only applies to domestic (lower 48) pricing at this time.
Does KEH price match "free gift with purchase" offers?
No. KEH does not price match "free gift with purchase" orders. This includes free gift card with purchase offers.
Does KEH price match offers with financing?
KEH does not match competitors' financing offers. KEH also does not price match to a competitors' price that can only be received when using the competitor's credit card.
Does KEH match competitors' trade-in value and offers on trade-in products?
No. KEH does not match our competitors' trade-in value and offers on trade-in products.
How does the Price Match Guarantee apply to coupons?
KEH does not match competitors' coupons. Also, customers can either use a coupon or price match to a lower price, but not both. KEH does not allow a coupon to be used on a product that has a price match.