Wrap each individual item completely with bubble wrap and secure with tape. Newspaper may be used if bubble wrap is not available. The tape should never come in contact with the surface of the equipment as it may remove the finish.
Choose an appropriate size box for the items to be shipped. Too small may not allow room for ample padding. Too large may allow for items to bounce around. If you are reusing a box, remove any old labels to prevent shipping mix-ups.
Enclose inside the box the Repair Form that can be found on our web page, keeping a copy for your records. Also, include any items pertaining to the repair. (ie: lens, battery, etc.)
Pad the box with a material such as bubble wrap, packing peanuts, or crumbled/shredded paper while keeping the equipment in the center of the box. The equipment should never come in contact with the box. Make sure enough packing material has been used so there is no give at the top of the box.
Label multiple boxes – 1 of 3, 2 of 3, 3 of 3 etc. on the outside of each box.
We recommend that you ship the equipment via an insured shipping method that provides tracking. Most customers used FedEx, UPS, or USPS.
Mail your package(s) to:
ATTN: Repair Dept.
4900 Highlands Parkway SE
Smyrna, GA 30082