FAQ

Your quoted price includes all the original manufacturer accessories that came in the box at the time of original purchase. This may include the following items:

For cameras and camera bodies:

• Power accessories (battery, charger, A/C adapter)
• Cables (USB, HDMI, FireWire, etc.)
• Body cap
• Eyepiece cup, accessory shoe cover, hand/shoulder strap

For lenses:

• Front and rear caps
• Lens hood
• Case
• Tripod mount

If you don't have all the original accessories or are using third-party alternatives, please include whatever is available. Missing accessories may affect your quote.

Please do not send extra items or accessories. We are unable to return items we cannot quote, so if you need something back, let us know in advance. You'll be responsible for the return shipping cost.

When you sell (or trade) your camera gear to KEH, you can choose between two payment options: a Trade Voucher or a Digital Cash Payment. In both cases, payment is issued by email shortly after you accept your offer. Whichever option you choose, you can still take advantage of manufacturer trade-in bonuses available through KEH.

1. Trade Voucher

Choosing a trade voucher gives you the best overall value for your gear. You'll receive your full appraised offer value plus a 5% KEH bonus to use toward KEH Certified™ Pre-Owned gear.

You can also use your trade voucher to trade up to the latest gear from your favorite brands and take advantage of any active manufacturer trade-in bonuses, including those available exclusively through KEH. Simply call a KEH Certified™ Pro at 1-800-342-5534 to apply your manufacturer bonus to your new gear purchase.

Your trade voucher will be delivered via email and can be redeemed:

• Online at KEH.com
• Over the phone with a KEH Sales Specialist
• In-store at our retail location

To apply your trade voucher toward a purchase with a manufacturer trade-in bonus, orders must be placed by phone at 1-800-342-5534. For added convenience, you can save your voucher to Apple Wallet or Google Wallet for easy access anytime.

More details about trade vouchers:

• One-time use with automatic reissue: Each voucher is single-use, but if you don't spend the full amount in one transaction, a new voucher will automatically be emailed to you for the remaining balance. The 90-day redemption window restarts with each new voucher.
• 90-day validity: You have 90 days from issuance to use your trade voucher. After that, any remaining balance, other than any remaining trade bonus, will be converted to a cash payment.
• Redemption order: The appraised value of your gear is applied first when redeeming a voucher. The bonus amount can only be used once the full value of your gear has been applied.
• Cash option: You can exchange your voucher for cash at any time and receive the remaining balance of your gear's appraised value. Any unused bonus will be forfeited when opting for cash.

2. Digital Cash Payment

Prefer cash? You'll receive a secure KEH payment email from our financial partner Dash Solutions ([email protected]) shortly after accepting your offer. Note: International customers, please call us to accept your offer.

Follow the link to verify your identity and access your funds. It's fast, secure, and private (no sensitive information required).

You can:

• Keep funds on your digital payment card, or
• Transfer instantly and free to your preferred account via debit card, ACH, PayPal, or Venmo.
• Prefer paper? Request a check by mail for a small fee.
• International cash payments can only be completed by phone.

Funds can also be added to Apple Wallet or Google Wallet with one click.

Even if you choose cash instead of a trade voucher, you can still participate in manufacturer trade-in bonuses when purchasing their latest gear through KEH. Simply call a KEH Certified™ Pro at 1-800-342-5534 to apply your manufacturer bonus to your new gear purchase during the promotional period. Orders must be placed before the manufacturer's trade-in bonus expiration date.

Most customers sell to us using our online Quote Wizard, available 24/7.

If you need additional assistance, you can reach our Purchasing team by phone at 1-800-DIAL-KEH or by email at [email protected]. Our knowledgeable staff will gladly guide you through the quote creation process.

For the most personalized selling experience, you can schedule a video chat with one of our expert Buyers. They can visually inspect your gear to help identify it and assess its condition.

Once you've selected an item in the Quote Wizard, you'll be prompted to choose a condition grade for your gear. KEH uses a cosmetic grading system with the following categories: Like New Minus (LN-), Excellent Plus (EX+), Excellent (EX), and Bargain (BGN). Please note that all items must be fully functional; the grading system applies to cosmetic condition only.

Quoted values remain valid for 14 days from the date the quote is submitted. All quotes are based on the condition grade and description you provide. The final offer price will be determined after our technicians receive and inspect your equipment. The estimated quote does not include any repair costs that may be necessary to restore your gear to working condition. If repairs are required, their cost will be deducted from the final offer. In some cases, we may be unable to extend an offer, particularly for broken or outdated items. When this happens, we're happy to assist you in responsibly recycling your gear.

Better Trade™ by KEH makes trading simple, flexible, and more rewarding than anywhere else. When you trade with KEH you can elect to get a trade voucher for the full appraised value of your gear, with a 5% bonus to use on KEH Certified™ Pre-Owned gear, and the confidence that comes from working with the most trusted name in trade since 1979.

Whether you elect to receive cash or the trade voucher (see the article on payment options for more information on how trade vouchers work), you can also take advantage of manufacturer trade-in bonuses on the latest gear from your favorite brands.

To participate in a manufacturer trade-in bonus (including one of the KEH exclusive manufacturers' bonuses):

• You do not need to select a trade voucher. Both voucher and cash payment customers are eligible.
• Orders must be placed over the phone with a KEH Certified Pro at 1-800-342-5534.
• Once you've shipped your gear and have validated tracking confirmation, you can call right away to place your order or wait for your final offer confirmation.

Please note: manufacturer trade-in bonuses are limited-time offers, so orders must be placed before the bonus expires.

All quotes valued at $100 or more and submitted from within the contiguous United States are eligible for a prepaid FedEx shipping label.

Quotes under $100, as well as shipments originating from Hawaii, Alaska, APO/FPO addresses, or international locations, are not eligible for a prepaid label. In these cases, you will be responsible for arranging and covering the cost of shipping.

For international shipments, additional import or customs fees may apply. These fees are the customer's responsibility and will be deducted from the final offer after the inspection and evaluation are completed.

For online quotes, you can print your shipping label and documents directly from the quote confirmation page. A link to print your shipping label will also be included in our quote confirmation email. For phone or email quotes, your shipping label and required documents will be emailed to you with all necessary instructions.

If you're shipping multiple boxes, do not duplicate the same label. Please call us at 1-800-DIAL-KEH and we'll provide separate shipping labels for each box. Shipping costs incurred outside our label system are not reimbursable.

Packaging instructions

• Retain a list of all items and their serial numbers for your records.
• Include a copy of your Quote Wizard evaluation inside the box.
• Package items securely using a properly sized box and padding materials like bubble wrap. KEH is not responsible for damage caused during shipping (whether because of inadequate packaging or otherwise).
• Write your quote number on the outside of the box.
• If shipping multiple boxes, label them clearly (e.g., 1/3, 2/3, 3/3).
• We recommend using insured and trackable shipping methods. KEH is not liable for lost or damaged items sent without our prepaid FedEx label and tracking.
• If using a KEH shipping label, drop off your package in person at an authorized FedEx location and request a receipt with tracking.
• KEH does not accept COD shipments.

Lithium-ion battery shipments

• For shipments containing camera gear powered by batteries: print this label (PDF) and affix it to the outside of the box.
• For shipments containing only batteries, or shipments not containing the device that is powered by a battery: print this label (PDF) and affix it to the outside of the box.
• Federal regulations require a warning label for all shipments containing batteries. Failure to do so may prevent proper shipment, resulting in delays or returned packages.

Shipping address

Free front-door pickup

Quotes valued at $300 or more qualify for free residential pickup. After completing your quote and packaging your gear, call 1-800-DIAL-KEH to schedule.

Once we receive your item(s), please allow 3 to 5 business days (Monday through Friday) for us to process and evaluate them. During peak periods, processing times may be slightly longer.

You'll receive email updates at key stages: when your gear arrives, when our inspection begins, and when your offer is ready to review.

After you accept your offer and choose your preferred payment method, you'll receive a payment notification almost immediately. If you choose not to accept the offer, we'll return your equipment to you free of charge as long as your return address is within the contiguous United States.

If you are returning this to an international address, there will be an international shipping charge as well as possible import taxes.

You can get an immediate update on the status of your quote anytime at redemption.keh.com.

You can also contact our Purchasing Support Team by phone at 1-800-DIAL-KEH or by email at [email protected]. When inquiring about your quote, please include your first and last name and quote number (if available). Due to the volume of emails received, please allow 24 hours (Monday through Friday) for a response.

Our retail location offers in-person drop-off and pick-up Monday through Saturday, from 10:00 AM to 6:00 PM.

KEH Camera welcomes quote submissions from customers worldwide. However, we do not provide prepaid shipping labels for addresses outside the United States. International customers are responsible for all shipping costs, and we strongly recommend using a trackable, insured shipping service such as FedEx, UPS, or DHL.

International shipments may be subject to tariffs, import taxes, customs duties, and brokerage fees, both when shipping to KEH and, if necessary, when returning your equipment. These charges are the sole responsibility of the sender. KEH has no control over these fees and cannot estimate them; we encourage you to contact your local customs office for detailed information.

Upon delivery at KEH, all international shipments are placed in a holding period for 14 days, pending any information on import taxes, customs duties, and fees that were potentially charged to our company.

To expedite this waiting period, we would appreciate it if you could send a copy of the customs duties and fees you have paid to the shipping carrier chosen for this shipment to [email protected].

If any fees were charged to KEH as the payor of this international shipment, the customs duties and fees will be deducted from your pending quote. However, if you choose not to proceed with the sale after KEH's final evaluation, you will be responsible for all return shipping charges as well as any applicable duties, taxes, and fees.

Please also note:

• KEH is not responsible for currency exchange rate fluctuations.
• We are legally prohibited from marking international shipments as "gifts."

KEH Gift Cards are the perfect present for every photography enthusiast! KEH offers eGift Cards that are emailed to the recipient. Note that physical cards are not available at this time.

Gift Cards do not expire and are redeemable for purchases on KEH.com. By purchasing a Gift Card, you agree to the KEH Gift Card Terms and Conditions.

Important notes: You can only order one gift card at a time and cannot combine a gift card with any other product in the same cart/order. Gift Cards can take up to 4 hours to process.

How to order a Gift Card

1. Visit the KEH Gift Cards page.
2. Choose the Gift Card amount.
3. Enter the recipient's name.
4. Enter the recipient's email address (this is where we'll send it).
5. Add a personalized message for the recipient.
6. Enter the sender's name (so the recipient knows who it's from).
7. Select "Go To Checkout".
8. Enter payment details.
9. Select "Place Order" to complete the Gift Card purchase.
10. You will receive two emails: an "Order is Processing" email and an "Order Confirmation" email.
11. Once you have received the "Order Confirmation" email, the recipient will receive an email that includes the Gift Card details: the sender's name, your personalized message, the Gift Card amount, and the Gift Card code to use for online purchases.

Questions? Contact us at 1-800-342-5534 (International 770-333-4200) or [email protected].

Gift Card balances are shown on the payment page during checkout and in the My Account section of the website for registered customers.

How to redeem a Gift Card

1. Visit the Shop section of our site.
2. Add product(s) to your cart.
3. Check out as a guest or with an account.
4. On the payment page, enter the Gift Card code received via email. You can use more than one Gift Card per order.
   • If the Gift Card value is greater than the order total, you will not need to enter additional payment information. You will be shown the remaining Gift Card balance.
   • If the Gift Card value is less than the order total, you will need to enter payment information for the remaining order balance (credit card or PayPal).
5. You will receive an order confirmation via email.

Questions? Contact us at 1-800-342-5534 (International 770-333-4200) or [email protected].

We sure do! Most products come with a 180-day warranty.

If your equipment is defective, we will either repair it or issue a replacement product of the same model and grade. If repair is not possible and a replacement is not available, we will issue a refund for the original purchase amount. Shipping to and from KEH is fully covered.

The following grades are covered under warranty: Like New (LN), Like New Minus (LN-), Excellent Plus (EX+), Excellent (EX), and Bargain (BGN), excluding any equipment denoted as "inoperable". Our warranty does not cover Ugly (UG) or As-Is (AI) grades, batteries, bulbs, rentals, and material or non-mechanical defects. Damage resulting from misuse or neglect (for example drops, water damage, sand, or tampering by anyone other than KEH Camera's repair team) will void the warranty.

An extended warranty may also be available for select products.

If you have any questions about our warranty, please contact us at 1-800-342-5534 or [email protected], and we'll be happy to help.

Additional information on our used condition grading scale is available on the KEH grading system page. Please don't hesitate to contact us if you have questions on what to expect.

KEH Gift Cards: eGift Cards can be purchased online and redeemed on KEH.com. See the full Gift Card Terms & Conditions.

Credit cards: We accept Visa, MasterCard, American Express, and Discover credit cards.

Please be sure to provide your exact billing address and telephone number: the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

You can be confident that your personal and account information is secure at KEH.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information.

PayPal: We will only ship to a PayPal confirmed address, and the shipping address on our website must match the PayPal confirmed address.

Affirm: This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget. Subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Read more about Affirm at KEH.

Checks, cashier's checks, money orders, and wire transfers: Contact us at 1-800-342-5534 or [email protected] for assistance.

Your credit card will be charged upon submission of your order.

If for some reason your order is not 100% complete, a KEH representative will contact you to discuss your options.

Generally, manufacturer instant rebates are already subtracted from the price of eligible products. On some occasions a manufacturer may offer conditional rebates that require the purchase of more than one product. In those instances we have to subtract the multi-product discount after all items are added to your cart.

If a product is eligible for a manufacturer mail-in rebate, we will ship a form with your merchandise.

If you have any questions about obtaining a multi-product conditional rebate, or you do not receive a rebate form for eligible products, please contact a KEH customer service representative at 1-800-342-5534 or email [email protected] and we will be more than happy to assist you.

Yes. If the price of the product (same grade, model, and accessories) you purchased changes within 7 days and is in stock, KEH will refund you the difference. Please note, this does not apply to sales or promotions.

Please visit our Shopping Terms & Conditions page.

Yes, KEH is a Sony Authorized Dealer. Please call our Customer Care Team at 1-800-342-5534 to consult or order new Sony gear.

Yes. Active Duty personnel, Veterans, Reserve/Guard, and Retired members of the United States Air Force, Army, Coast Guard, Marines, and Navy, plus their spouses and dependents, are eligible for a 5% discount on used equipment on top of KEH's everyday low prices (excludes New and LN grades). First responders are also eligible.

Please contact our Customer Care Team at 1-800-342-5534 or email [email protected] to redeem.

Yes, sign up here!

Free ground shipping: Orders over $75 qualify for free ground shipping inside the contiguous United States, excluding shipping to Alaska and Hawaii. Ground orders will typically ship within 2 working days of receiving the order. Company holidays may delay order shipment.

Other shipping options: We also offer flexible shipping options for Second Day Air and Overnight at checkout. Expedited orders placed after 3:00 PM ET will ship out the next business day (Monday through Friday).

International shipping: KEH ships internationally via FedEx's international economy service type. Prices generally start at $49.95 but vary depending on the destination and final weight of the gear. The best way to estimate total shipping costs is to use our shipping calculator during the checkout process on KEH.com.

Be advised that the shipping amount KEH charges only covers the cost of shipping from the US to your country. You may be subject to separate import fees, such as taxes or duties, that are assessed after the shipment reaches your country. Import fees vary greatly from country to country and, in some cases, may even prohibit the importation of certain types of used equipment. Please check with your local government for a detailed breakdown of import and duty costs before placing an order.

Any additional taxes, duties, or fees assessed for import are the customer's responsibility and are normally collected by the courier upon import to your country. If a package arrives and you find the import fees prohibitive, we can contact FedEx and request that the package be returned to the shipper; however, the shipping and any other return fees will be deducted from your refund. International orders will typically ship within 2 working days of receiving the order. Company holidays may delay order shipment.

If you need further assistance, our Gear Experts can be reached at +1-800-342-5534 or [email protected].

FedEx Hold for Pickup allows you to request that packages be held at a FedEx location. You can pick up packages on your schedule at locations most convenient to where you work or live.

When your package is delivered to the FedEx location, you'll be notified that the package is ready for pickup via automated text, phone call, or email. FedEx will hold your package for up to 5 days. After that, your package will be returned to KEH. Shipping costs for returned packages will be deducted from your refund. If you would like the order reshipped to you, please contact us at [email protected] or +1-800-342-5534. Depending on the status of your return, a new order may need to be entered, and we cannot guarantee that your item(s) will still be available.

If you have the FedEx Delivery Manager app, you will receive notifications about your delivery and will have the ability to request that your package be held longer than 5 days.

Bring a government-issued photo ID.

• If your name doesn't match the name on the package label, you'll need the tracking number.
• If the address on your ID doesn't match the address on the package label, you'll also need to bring an alternative form of ID. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement.

For more information, visit FedEx's Hold at Location page.

KEH Camera, Inc.
Attn: Repair
5080 Highlands Parkway SE
Suite B
Smyrna, GA 30082

Wrap each individual item completely with bubble wrap and secure with tape. Newspaper may be used if bubble wrap is not available. The tape should never come in contact with the surface of the equipment, as it may remove the finish.

Choose an appropriate size box for the items to be shipped. Too small may not allow room for ample padding. Too large may allow items to bounce around. If you are reusing a box, remove any old labels to prevent shipping mix-ups.

Enclose inside the box the Repair Form that can be found on our web page, keeping a copy for your records. Also include any items pertaining to the repair (for example lens, battery, etc.).

Pad the box with a material such as bubble wrap or crumpled/shredded paper while keeping the equipment in the center of the box. The equipment should never come in contact with the box. Make sure enough packing material has been used so there is no give at the top of the box.

Label multiple boxes: 1 of 3, 2 of 3, 3 of 3, etc. on the outside of each box.

We recommend that you ship the equipment via an insured shipping method that provides tracking. Most customers use FedEx, UPS, or USPS.

Mail your package(s) to:

As the customer you are responsible for the cost of shipping the equipment to KEH Camera Repair. We recommend that you ship the equipment via an insured shipping method that provides tracking. Most customers used FedEx, UPS, or USPS.

On occasion, due to high parts cost or excessive damage, we may need to re-estimate a repair cost. Please note: refused re-estimates will incur a $100 diagnostic fee.

Once we have your approval the repair time is normally 2-3 weeks. Some simple repairs may take less time. Repair time may be longer if parts need to be ordered. Our technicians work on equipment based on a first in first out basis.

We will contact you about payment once the repair is completed.

KEH Camera Repair accepts all major credit cards Visa, Master Card, Discover & American Express. In addition to credit cards we also accept Pay Pal payments. Checks and money orders are accepted but may delay shipping time.

On the repair form, you choose your ship-back option: FedEx Ground, FedEx 2Day, or FedEx Next Day. Local customers who pick up their items will not be charged the shipping cost.

Please note: refused repairs will incur a $100 diagnostic fee.

KEH Camera Repair has a 6-month warranty period. Repairs are warranted for the time period starting with the date the repair was completed. The warranty covers labor and parts replaced during the initial repair. If the unit malfunctions and requires additional parts, there will be a charge for only the parts required. No other warranty expressed or implied shall be applicable to the repair, nor are we responsible for any loss, time, or expense incurred. Due to the complex nature of the equipment, defects that seem identical can be caused by any one of many parts or circuits. We cannot assume responsibility for any portion of your equipment on which service has not been performed. The warranty will be voided if the unit suffers from impact damage, tamper and/or user damage, or water and/or sand damage.

If your item needs to be sent out to the manufacturer or another vendor, the KEH Camera Repair warranty is void and the outside vendor's warranty applies.

Non-warranty repairs: this is for items that have a minimal repair charge. These are normally repaired where the technician does not have to take the item apart to complete the repair.

If for some reason, either because parts are no longer available or because we cannot complete the repair, we will contact you to have your equipment returned.

At KEH, it is our goal to ensure your 100% satisfaction. If you are unsatisfied with your purchase, you can return your item for a refund or exchange within 21 days of delivery.

Please contact Customer Service BEFORE returning an item to obtain the Return Merchandise Authorization (RMA) and return instructions. This RMA is valid for seven (7) days. Sending merchandise in without an RMA may delay your return. Please visit our Contact Us page and fill out our contact form to request an RMA.

Returns and exchanges are subject to the following conditions:

• Merchandise may be returned or exchanged for a refund within 21 days of delivery. A $25 return processing fee per order will be applied. Exchanges of equal or greater value are free and will not incur a return processing fee. One-time exchange allowed per original order.
• NEW items must be in perfect, brand-new condition and returned in the manufacturer's original, undamaged, and unopened box. All manufacturer's original packing materials, accessories, and original unused warranty cards (and rebate forms if applicable) must also be included. NEW items that are not returned in these conditions will be subject to a minimum 10% restocking fee in addition to the $25 return processing fee.
• USED (Like New, Like New-, Excellent+, Excellent, Bargain, Ugly) items must be returned in the same condition as originally shipped. Items that do not meet these conditions may be subject to a minimum 15% restocking fee in addition to the $25 return processing fee.
• The following products cannot be returned:
  • As-Is items
  • Drones
  • Film and other photo-sensitized products
• Returns cannot be accepted if the gear has been tampered with by any third party other than KEH's repair team.
• Refused orders may have return shipping fees deducted from your refund.
• The return shipping cost is the responsibility of the customer and is non-refundable. Import/export taxes and fees associated with international orders are also the responsibility of the customer and are non-refundable.
• Defective or mis-shipped (incorrect item sold, inaccurate item description, or incorrect title) returns will receive a pre-paid ground shipping label to return the item to KEH and will not incur the return processing fee. However, if it is determined that the item is in working order upon inspection, the pre-paid shipping cost and return processing fee will be deducted from the credited amount. Please contact us immediately, as return shipping charges will only be covered if we have been notified prior to the return.
• Customers with a high return/exchange rate of working merchandise (4 or more orders with a 60% return rate within a 24-month period) will be subject to a 15% restocking fee and/or other further action.
• Rental items are not eligible for return under KEH's standard 21-day return policy. See your Whim rental agreement for more information on how to return rental gear.

We recommend that you use your own trackable and insured shipping method. Returns and exchanges must be returned pre-paid; we cannot accept C.O.D. deliveries. KEH is not responsible for lost returns.

Please visit our Contact Us page and fill out our contact form to request an RMA. Please remember to place a copy of the RMA you receive during this process in the box with the item(s) you are returning.

To return item(s) for a refund, please do the following:

• Enclose the original or a copy of the sales invoice with a detailed note describing the reason for return along with the item(s) being returned. Your return may be delayed without complete information.
• Carefully package the merchandise. KEH Camera will not be responsible for improperly packaged returns and the resulting damage.
• Please ship to the following address:

Returned items must be shipped prepaid to KEH Camera. We recommend dropping your equipment off directly in person at an authorized FedEx, UPS, or USPS location with insurance and tracking information. We are not responsible for lost or damaged items during return shipment.

New and used returned items that are not in the same condition as sold may incur a 15% restocking fee.

Yes, a return authorization is required before returning any product.

Please visit our Contact Us page and fill out our contact form to request an RMA BEFORE returning any item you purchased from KEH, so we may handle your return in the fastest, most efficient way possible.

If possible, pack the equipment in the original packaging. If the original packaging is not available, then wrap each individual item in bubble wrap. Newspaper may be used if bubble wrap is not available. Be sure to wrap each item completely and secure with tape. The tape should never come in contact with the surface of the equipment, as it may damage the finish.

Choose an appropriate size box for the items to be shipped. Too small may not allow room for ample padding. Too large may allow items to bounce around. If you are reusing a box, remove any old labels to prevent shipping mix-ups.

Pad the box with a material such as bubble wrap or crumpled or shredded paper while keeping the equipment in the center of the box. The equipment should not come in contact with the box. Make sure enough packing material has been used, allowing for no give at the top.

• Keep a list of the items shipped and their serial numbers.
• Enclose a copy of the invoice with the reason for your return on the back of the invoice.
• If you are not returning the complete order, please circle the items on the invoice being returned.
• Label multiple boxes: 1 of 3, 2 of 3, 3 of 3, etc. on the outside of each box.

We recommend dropping your equipment off directly in person at an authorized FedEx, UPS, or USPS location with insurance and tracking information.

Mail your package(s) to:

Please note that if an item is damaged in transit due to insufficient packaging, KEH may reduce your refund based on the depreciation of the item or repair costs.

Upon receipt of your returned merchandise, all equipment is thoroughly inspected and tested by our returns department. Normal refund processing time is typically 5 to 10 business days. This time includes our inspection process and the time it takes your bank to process our refund request.

Refunds will be made in the form of original payment.

If you have requested a refund for an item that was not damaged, defective, or misidentified, the amount of the item(s) returned and respective sales tax (where applicable) will be refunded. We're sorry, but shipping and handling charges will not be refunded.