Quotes submitted within the contiguous United States are eligible to receive a prepaid FedEx shipping label. Unfortunately, at this time, the prepaid FedEx shipping label is not valid for quotes shipping from Hawaii, Alaska, APO or international addresses.
For quotes submitted via our website, you will receive an email with a link to print a prepaid FedEx shipping label. Quotes placed by phone or email will receive instructions on how to print a prepaid FedEx shipping label. If you have multiple boxes to ship, please do not make multiple copies of the same label. Call 1-800-DIAL-KEH, and we will provide instructions for printing multiple labels. A new label will need to be generated for each box. We will not refund shipping costs incurred independently of the provided prepaid FedEx shipping label.
It is important to note that the tracking number for your shipment will be created and provided to you upon drop off at an authorized FedEx drop off location.
To ship your gear to KEH, please follow these guidelines:
1. Enclose a copy of your Quote Wizard evaluation inside the box. We recommend that you retain a list of the items shipped and their serial numbers for your records. Your quote evaluation may be delayed without complete information.
2. Carefully package your equipment. Choose an appropriately sized box for the items, and be sure to pad the box with materials such as bubble wrap or packing paper. KEH Camera will not be responsible for improperly packaged items and any resulting damage. To ensure proper return service, please drop off the package directly at an authorized FedEx location in person and ask for a receipt with tracking information.
For packages containing lithium ion batteries: Print this PDF and affix to outside of box. As shipments may travel by air, regulations require a warning label. Failure to do so may prevent proper shipment, resulting in delays or returned packages.
3. Please ship to the following address:
Attn: Purchasing Department
5080 Highlands Parkway, Suite B
Smyrna, GA 30082
In an effort to expedite the processing of your quote, please write your quote number on the outside of the box, if available. Please label multiple boxes 1/3, 2/3, 3/3, etc. on the outside of each box.
We recommend shipping your equipment via an insured and trackable method. We are not responsible for lost or damaged items shipping to KEH. All packages must be shipped prepaid. KEH will not accept packages shipped COD.
We offer direct pickup of quoted camera gear from your residence, free of charge for quotes above $300. Reach out to us at 1-800-DIAL-KEH to schedule a pickup.
SCHEDULING FRONT-DOOR PICKUP
For your convenience, we now offer direct pickup of quoted camera gear from your residence, free of charge for quotes above $300. Simply complete the quoting process as usual, box up your gear, and reach out to us at 1-800-DIAL-KEH to schedule a pickup.