What is KEH's warranty policy?
At KEH Camera, your satisfaction is paramount. We value your trust. We have set up KEH Camera's warranty program to ensure that every transaction you make with KEH Camera is executed with the highest of confidence.
We inspect and grade every camera that comes in the door using our proprietary system and experienced technicians to ensure all previously owned camera equipment you select is accurately represented in quality and appearance. When the equipment you buy arrives on your doorstep, you will be delighted with the value and quality of your purchase.
Our 180-day, non-transferable warranty allows you to buy with the assurance that your purchase is seamless and hassle free. With over 38 years in the camera repair industry, we have the knowledge and the parts, many that are difficult to find, which makes us a world-class repair center.
Should your equipment be defective, we will repair the product. If repair is not possible, we will issue you either 1) a replacement product at, above, or one grade below the received condition or 2) a refund, at our discretion. Shipping is provided both to and from KEH to facilitate your repair.
The following grades are covered under warranty: Like New (LN), Like New Minus (LN-), Excellent Plus (EX+), Excellent (EX), and Bargain (BGN), excluding any equipment denoted with “inoperable.” Our warranty does not cover Ugly (UG) or As-Is (AI) grades. Damage resulting from drops, water, sand, or tampering with by anyone other than KEH Camera’s repair team will void the warranty.
Do you offer extended warranties?
Yes, KEH does offer third party extended warranties covering the vast majority of our new and used bodies and lenses. The extended warranty must be purchased on the same invoice as the equipment being covered by the warranty. Due to the complexity of ensuring the correct extended warranty is purchased, please contact a KEH sale representative at (800) 342-5534 for support and pricing information.