keh + extend
What is product protection?
Product protection plans go above and beyond to offer you additional peace of mind. Extend Product Protection covers accidental damage and extends KEH’s Free 180-Day Warranty, based on the term you select. This plan’s accidental damage coverage begins on delivery and provides defect and failure coverage after KEH Camera’s warranty ends.
Why should you purchase product protection on your KEH Camera?
Product protection ensures your purchase from KEH Camera will be covered so that you can continue capturing life’s special moments.
Enjoy peace of mind
Product protection gives you peace of mind from the moment you purchase your product. Rest assured that you’re making a smart financial decision because you’ll get the most out of the camera for as long as it’s covered.
Get issues resolved in minutes
Enjoy a simple and effortless claims process if the unexpected happens. With Extend, you have instant access to an online virtual claims assistant 24/7, wherever and whenever. All you need is your email address or contract ID to start your claim. Once your claim is approved, your product will be repaired or replaced.
Save on unexpected costs
Rest assured that when you purchase product protection with Extend, there are no surprise fees after purchasing the plan. If your gear experiences covered accidental damage, you’re protected, so you don't need to stress over unexpected costs of repairs or replacements. No fees. No deductibles. No hidden costs.
How it works
Add a Protection Plan at Checkout
Easy claims, great service
To file a claim, simply contact Extend online or by phone at (877) 248-7707. They’ll process your claim in minutes and, once approved, we will have your gear repaired. It’s that easy!Start a claim
Type of events:
- Mechanical and/or electrical failures due to defects in materials or workmanship, or normal wear and tear.
- Accidental Damage such as drops, cracks, or spills.
- LCD Replacement
- Speaker/Microphone Issues
- Port Repair
- Remove/Replace Damaged Filter
- Stuck Aperture
- Stuck Focus or Zoom Mechanism
What's Not Covered
- Stored media damaged by malfunctioning parts
- Damage caused by improper installation of peripheral parts (lenses, flashes)
Frequently Asked Questions
Why should I add an Extend protection plan?
Extend protects your KEH purchase with an affordable, modern, easy-to-understand plan so you’re covered, after KEH Camera’s Free 180-Day Warranty expires, through the duration of the Extend Product Protection term purchased. Add an Extend plan to your purchase during checkout to protect your gear from mechanical and electrical failures and power surges. The plan also provides accidental damage protection such as drops, cracks, or spills that will begin at the time of purchase for the duration of the chosen plan term. Extend will work directly with you to get your gear repaired or replaced should it fail. No catches — everyone wins.
What do I need to provide if I file an Extend claim?
When filing a claim with Extend, you will simply need to provide either your contract ID, email address or other identifying information. You can file a claim through Extend’s 24-hour virtual claims assistant online or by contacting Extend’s Customer Care Team at 877-248-7707.
If you contact KEH directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707.
What if I need to return my product?
If you return your gear, KEH Camera returns the money you paid for the protection plan. Depending on how much time has passed since your purchase, Extend may issue a pro-rated refund.
How many times can I use the Extend Protection Plan?
You can file claims for covered failures or accidental damage and receive repairs up to the limit of a 1-time replacement of a like or comparable product. Customers can repair this device until the number of times and cost of the repair reaches the Limit of Liability as defined in the terms and conditions.
Are protection plans available for purchase Internationally?
Plans are available only in the 50 United States and is not available for international purchases.
Where is my contract ID?
An email will be sent by Extend after purchasing a protection plan that details:
- Contract ID
- Plan Coverage Price
- Contract Term
- Coverage Term Dates
- Product Name
How does a customer purchase an Extend Protection Plan?
Protection Plans are available on eligible products at www.keh.com.