FAQ Combined

FAQ

Sell FAQs

  • How to sell

    To sell through our website, please use our online quote wizard. This automated tool is available 24/7.

    To sell your equipment by phone, call 1-800-342-5534 and our purchasing staff will gladly assist you.  You can also schedule a video chat with our expert buyers so they can better assess the condition of your used gear. Video and phone service is available Monday-Friday, from 9 am to 6 (ET).

    We offer direct pickup of quoted camera gear from your residence, free of charge for quotes above $300. Reach out to us at 1-800-342-5534 to schedule a pickup.

    For more information, see our Sell Terms & Conditions

  • Equipment drop off

    In-person drop off and pick up are available at our retail location on:

    • Monday through Saturday: 10am to 6pm
  • Quote wizard

    The automated Quote Wizard is available online 24/7. The equipment available on the Quote Wizard is a listing of the gear KEH is seeking to purchase. If we are overstocked, certain items may not appear. Please note that the minimum quote amount is $50.00.

    If the exact item you are looking to sell is not available on the Quote Wizard, please contact the Purchasing Department by phone at 1-800-DIAL-KEH, or submit a request by email to [email protected] to determine the value of your equipment. Please do not submit an online quote with the closest match, as this will provide inaccurate results. Please note that prices on camera gear can fluctuate depending on supply and demand.

    Once you have selected an item on the Quote Wizard, you will be asked to select the accessories you are sending in with your equipment and then the grade of your equipment. The KEH grading system is for cosmetics only. Grades LN-, EX+, EX, and BGN must be in working condition. If the item needs to be repaired or adjusted, please email [email protected] or call 1-800-DIAL-KEH to determine what the value of your equipment will be after the repair is added.

    After a grade has been selected, the Quote Wizard will provide an estimated value of your item. The estimated value quoted is based on the information supplied concerning the grade and description of your equipment. The final payment price will be determined once the equipment is received and inspected by a KEH technician.

    The estimated value does not reflect any repair costs required to bring your equipment to good working order. Repair costs will be deducted from the final value and will be communicated to you prior to acceptance of the purchase agreement.

    KEH will contact you to discuss any deviations in the grading or description of your equipment.

    Quoted values are valid for 14 days from the date the quote is submitted to KEH.

    We are not always able to make an offer to purchase certain older or broken items. We will be happy to help you recycle your used photographic gear in an environmentally responsible manner if you would like to donate the equipment to KEH.

  • How to trade

    When you sell us your camera gear, you can choose to trade or cash out. If you select trade, you'll receive a trade credit for the appraised value of your gear plus a 10% trade bonus. For example, if your gear is valued at $1,000, you'll get $1,000 plus an additional 10% ($100) in trade bonus, giving you a total trade credit of $1,100 to use on future purchases.

    You can apply your trade credit towards future purchaseson our website, over the phone, or in our retail store. For every $1 of appraised value you redeem, $0.10 of your trade bonus will be applied to that purchase, decreasing your outstanding appraised value and trade bonus proportionately until exhausted or redeemed for cash.

    You can cash out your trade credit at any time. Your trade credit will expire after 90 days at which time you’ll be required convert the outstanding balance for cash. When converting a trade credit to cash you’ll receive only the balance of the appraised value of your gear (not including the 10% bonus). Any unused portion of the 10% bonus will be forfeited and will not be paid out.

    We appraise your camera gear based on its condition, model, and current market demand. Once we complete the appraisal, we'll let you know the trade-in value.

  • Processing time

    Upon receipt of your item(s), please allow up to 3 to 5 business days (Monday through Friday) to receive your offer. Busier times of the year may extend processing time.

    You will be paid the final estimated value price, provided the final value is equal or higher than the total estimated value. If your final quote is less than the original estimated value, you will be contacted for approval.

    Upon approval of our offer, you may choose to have a check mailed to you via U.S. Mail or we can electronically transfer funds to you through your verified PayPal account (PayPal fees may apply).

    You may also apply all or part of the final value of your quote to a trade order. Simply inform the Purchasing Department that you wish to trade your equipment, and a KEH buyer will apply your quote to available merchandise.

    If you opt to receive Quick Pay (applicable for quotes submitted via the website), we will issue payment via the selected method (check or PayPal) without further contact, provided the final value meets or exceeds the original quoted amount. If the final value is less than the original quote, you will be contacted for approval.

    Should you decide not to accept our offer, we will ship your equipment back to you at no charge. Free return shipping is only available for addresses located in the contiguous United States.

  • Quote status

    To check the status of your quote, please contact the Purchasing Department by phone at 1-800-DIAL-KEH, or by email at [email protected].  When inquiring about your quote, please include your first and last name and quote number (if available).  Due to the volume of emails received, please allow 24 hours (Monday through Friday) for a response. 

  • Shipping your gear

    Quotes submitted within the contiguous United States can receive a pre-paid FedEx shipping label for quotes valued at $100 or greater. Unfortunately, at this time, the prepaid FedEx shipping label is not valid for quotes shipping from Hawaii, Alaska, APO, or international addresses.

    For quotes submitted via our website, you will receive an email with a link to print a prepaid FedEx shipping label. Quotes placed by phone or email will receive instructions on printing a prepaid shipping label. If you have multiple boxes to ship, do not make multiple copies of the same label. Call 1-800-342-5534, and we will provide instructions for printing multiple labels. A new label will need to be generated for each box. We will not refund shipping costs incurred independently of the provided prepaid FedEx shipping label.

    Please note that the tracking number for your shipment will be created and provided to you upon drop-off at an authorized FedEx location or pick-up at your address.

    To ship your gear to KEH, please follow these guidelines:

    1. Enclose a copy of your Quote Wizard evaluation inside the box. We recommend that you retain a list of the items shipped and their serial numbers for your records. Your quote evaluation may be delayed without complete information.
    2. Carefully package your equipment. Choose an appropriately sized box for the items, and be sure to pad the box with materials such as bubble wrap or packing paper. KEH Camera will not be responsible for improperly packaged items and any resulting damage. To ensure proper return service, please drop off the package directly at an authorized FedEx location in person and ask for a receipt with tracking information.
      FOR PACKAGES CONTAINING LITHIUM-ION BATTERIES:
      1. For shipments containing the equipment (camera, drone, etc) which the batteries power: print this PDF and affix to outside of box.
      2. For shipments containing only batteries, or shipments not containing the device a battery powers: print this PDF and affix to outside of box.

      Regulations require a warning label. Failure to do so may prevent proper shipment, resulting in delays or returned packages.

    3. Please ship to the following address:
      KEH Camera
      Attn: Purchasing Department
      5080 Highlands Parkway SE, Suite B
      Smyrna, GA 30082

    In an effort to expedite the processing of your quote, please write your quote number on the outside of the box, if available. Please label multiple boxes 1/3, 2/3, 3/3, etc. on the outside of each box.

    We recommend shipping your equipment via an insured and trackable method. We are not responsible for lost or damaged items shipping to KEH without a KEH pre-paid FedEx label and tracking receipt. All packages must be shipped prepaid. KEH will not accept packages shipped COD.

    We offer direct pickup of quoted camera gear from your residence, free of charge for quotes above $300. Reach out to us at 1-800-DIAL-KEH to schedule a pickup.

    SCHEDULING FRONT-DOOR PICKUP
    For your convenience, we now offer direct pickup of quoted camera gear from your residence, free of charge for quotes above $300. Simply complete the quoting process as usual, box up your gear, and reach out to us at 1-800-DIAL-KEH to schedule a pickup.

  • International

    KEH Camera gladly accepts quotes worldwide. However, please note that the minimum amount for international quotes is $300.00.

    Quotes shipping from countries outside of the United States may be subject to the import taxes, customs duties and fees levied by the originating country for both inbound and outbound shipping. The customer associated with the international shipment will be responsible for all import taxes, customs charges, duties and shipping fees. We have no control over these charges and cannot predict what they may be. Please contact your local customs office for further information.

    If upon KEH’s final evaluation and pricing you decide not to sell your equipment, you will be responsible for all return shipping charges, duties, taxes and fees.

    Please note we are not responsible for exchange rate fluctuations. We cannot declare international shipments as “gifts”, as this is a federal violation.

  • Still not sure? Watch a short video—see just how easy it is.

Shop FAQs

  • How do I order a Gift Card?

    KEH Gift Cards are the perfect present for every photography enthusiast! KEH offers eGift Cards that are emailed to the recipient. Note that physical cards are not available at this time.

    Gift Cards do not expire and are redeemable for purchases on KEH.com. By purchasing a Gift Card, you agree to KEH Gift Card Terms and Conditions.

    Important Notes: You can only order one gift card at a time and cannot combine a gift card with any other product in the same cart/order. Gift Cards can take up to 4 hours to process.

    How to order a Gift Card:

    1. Visit the KEH Gift Cards Page
    2. Choose the Gift Card Amount
    3. Enter the Recipient's Name
    4. Enter the Recipient's Email Address (this is where we'll send it)
    5. Add a Personalized Message for the recipient
    6. Enter the Sender's Name (so the recipient knows who it's from)
    7. Select "Go To Checkout"
    8. Enter Payment details
    9. Select "Place Order" to complete Gift Card purchase
    10. You will receive two emails:
      1. An "Order is Processing" email
      2. An "Order Confirmation" email
    11. Once you have received the "Order Confirmation" email, the recipient will receive an email that includes Gift Card details including the Sender's Name, your Personalized Message, the Gift Card amount, and the Gift Card Code to use for online purchases. 

    Questions? Contact us at 1-800-342-5534 (International 770-333-4200) or [email protected].

  • How do I redeem a Gift Card?

    Gift Card balances are shown on the payment page during checkout and in the My Account section of the website for registered customers.

    How to redeem a Gift Card:

    1. Visit the Shop section of our site
    2. Add product(s) to your cart
    3. Checkout as a guest or with an account
    4. On the payment page, enter the Gift Card Code received via email. You can use more than one Gift Card per order.
      1. If the Gift Card value is greater than the order total, you will not need to enter additional payment information. You will be shown the remaining Gift Card balance.
      2. If the Gift Card value is less than the order total, you will need to enter payment information for the remaining order balance (Credit Card or PayPal).
    5. You will receive an order confirmation via email

    Questions? Contact us at 1-800-342-5534 (International 770-333-4200) or [email protected].

  • Does KEH warranty pre-owned products?

    We sure do! Most products come with a 180 Day warranty.

    If your equipment is defective, we will either repair it or issue a replacement product of the same model and grade. If repair is not possible and a replacement is not available, we will issue a refund for the original purchase amount. Shipping to and from KEH is fully covered.

    The following grades are covered under warranty: Like New (LN), Like New Minus (LN-), Excellent Plus (EX+), Excellent (EX), and Bargain (BGN), excluding any equipment denoted as “inoperable”. Our warranty does not cover Ugly (UG) or As-Is (AI) grades, batteries, bulbs, and material or non-mechanical defects. Damage resulting from misuse or neglect (ex. Drops, water damage, sand, or tampering by anyone other than KEH Camera’s repair team) will void the warranty.

    An extended warranty may also be available for select products.

    If you have any questions about our warranty, please contact us at 1-800-342-5534 or [email protected], and we'll be happy to help.

  • How can I learn more about the KEH camera equipment grading system?

    Additional information on our used condition grading scale is available here. Please don't hesitate to contact us if you have questions on what to expect.

  • What payment do you accept?

    KEH Gift Cards: eGift Cards can be purchased online and redeemed on KEH.com. See full Gift Card Terms & Conditions.

    Credit Cards: We accept Visa, MasterCard, American Express, and Discover credit cards.

    Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

    You can be confident that your personal and account information is secure at KEH.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our security promise for more information.

    PayPal: We will only ship to a PayPal confirmed address and the shipping address on our website must match the PayPal confirmed address.

    Affirm: This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget. Subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lendersRead More

    Checks, Cashier Checks, Money Orders, and Wire Transfers: Contact us at 1-800-342-5534 or [email protected] for your assistance.

  • When will my credit card be charged?

    Your credit card will be charged upon submission of your order.

    If for some reason your order is not 100% complete, a KEH representative will contact you to discuss your options.

  • How do I obtain a manufacturer rebate on eligible products?

    Generally manufacturer’s Instant Rebates are already subtracted from the price of eligible products. On some occasions a manufacturer may offer conditional rebates that require the purchase of more than one product, in those instances we have to subtract the multi-product discount after all items are added to your cart. If a product is eligible for a Manufacturer mail-in rebate, we will ship a form with your merchandise. If you have any questions about obtaining a multi-product conditional rebate or you do not receive a rebate form for eligible products please contact a KEH customer service representative at 1-800-342-5534 or email [email protected] and we will be more than happy assist you.

  • Does KEH offer a price match guarantee?

    Yes. If the price of the product (same grade, model, and accessories) you purchased changes within 7 days and is in stock, KEH will refund you the difference. Please note, this does not apply to sales or promotions.

  • What are KEH's shopping terms & conditions?
  • Does KEH sell new Sony equipment?

    Yes, KEH is a Sony Authorized Dealer. Please call our Customer Care Team at 1-800-342-5534 to consult or order New Sony gear.

  • Does KEH offer a military or first responder discount?

    Yes, Active Duty personnel, Veterans, Reserve/Guard, and Retired members of the United States Air Force, Army, Coast Guard, Marines, and Navy, plus their spouses and dependents, are eligible for a 5% discount on used equipment on top of KEH’s everyday low prices (excludes New & LN grades). First responders are also eligible. Please contact our Customer Care Team at 1-800-342-5534 or email [email protected] to redeem.

  • Does KEH offer a student discount?
  • What should I know about shipping?

    Free Ground Shipping: Orders over $75 qualify for free ground shipping inside the contiguous United States, excluding shipping to Alaska and Hawaii. Ground orders will typically ship within 2 working days of receiving the order. Company holidays may delay order shipment.

    Other shipping options: We also offer flexible shipping options for the Second Day Air and Overnight at checkout. Expedited orders placed after 3:00pm ET will ship out next business day (Monday-Friday).

    International shipping: KEH ships internationally via FedEx's international economy service type. Prices generally start at $49.95 but vary depending on the destination and final  weight of the gear. The best way to estimate total shipping costs is to utilize our shipping calculator during the checkout process on KEH.com.

    Be advised that the shipping amount KEH charges only covers the cost of shipping from the US to your country. You may be subject to separate import fees, such as taxes or duties, that are assessed after the shipment reaches your country. Import fees vary greatly from country to country and, in some cases, may even prohibit the importation of certain types of used equipment. Please check with your local government for a detailed breakdown of import and duty costs before placing an order.

    Any additional taxes, duties, or fees assessed for import are the customer's responsibility and are normally collected by the courier upon import to your country. If a package arrives and you find the import fees prohibitive, we can contact FedEx and request that the package be returned to the shipper; however, the shipping and any other return fees will be deducted from your refund. International orders will typically ship within 2 working days of receiving the order. Company holidays may delay order shipment.

    If you need further assistance, our Gear Experts can be reached at +1-800-342-5534 or [email protected].

  • How does FedEx Hold at Location work?

    FedEx Hold for Pickup allows you to request packages to be held at a FedEx location. You can pick up packages on your schedule at locations most convenient to where you work or live.

    When your package is delivered to the FedEx location, you'll be notified that the package is ready for pickup via automated text, phone call, or email. FedEx will hold your package for up to 5 days. After that, your package will be returned to KEH. After that, your package will be returned to KEH. Shipping costs for returned packages will be deducted from your refund. If you would like the order reshipped to you, please contact us at [email protected] or +1-800-342-5534. Depending on the status of your return, a new order may need to be entered, and we cannot guarantee that your item(s) will still be available.

    If you have the FedEx Delivery Manager App, you will receive notifications about your delivery and will have the ability to request your package be held longer than 5 days.

    Bring a government-issued photo ID.

    • If your name doesn't match the name on the package label, you'll need the tracking number.
    • If the address on your ID doesn't match the address on the package label, you'll also need to bring an alternative form of ID. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement.

    For more information, visit FedEx's Hold at Location page.

Repair

  • Where do I ship my equipment?
    KEH Camera, Inc.
    Attn: Repair
    5080 Highlands Parkway SE
    Suite B
    Smyrna, GA 30082
  • How should I package my equipment?

    Wrap each individual item completely with bubble wrap and secure with tape. Newspaper may be used if bubble wrap is not available. The tape should never come in contact with the surface of the equipment as it may remove the finish.

    Choose an appropriate size box for the items to be shipped. Too small may not allow room for ample padding. Too large may allow for items to bounce around. If you are reusing a box, remove any old labels to prevent shipping mix-ups.

    Enclose inside the box the Repair Form that can be found on our web page, keeping a copy for your records. Also, include any items pertaining to the repair. (ie: lens, battery, etc.)

    Pad the box with a material such as bubble wrap or crumbled/shredded paper while keeping the equipment in the center of the box. The equipment should never come in contact with the box. Make sure enough packing material has been used so there is no give at the top of the box.

    Label multiple boxes – 1 of 3, 2 of 3, 3 of 3 etc. on the outside of each box.

    We recommend that you ship the equipment via an insured shipping method that provides tracking. Most customers used FedEx, UPS, or USPS.

    Mail your package(s) to:

    KEH Camera, Inc.
    Attn: Repair
    5080 Highlands Parkway SE
    Suite B
    Smyrna, GA 30082
  • How should I ship my equipment?

    As the customer you are responsible for the cost of shipping the equipment to KEH Camera Repair. We recommend that you ship the equipment via an insured shipping method that provides tracking. Most customers used FedEx, UPS, or USPS.

  • Will I need an estimate?

    On occasion, due to high parts cost or excessive damage, we may need to re-estimate a repair cost. Please note: refused re-estimates will incur a $75 diagnostic fee.

  • How long does it take for a repair?

    Once we have your approval the repair time is normally 2-3 weeks. Some simple repairs may take less time. Repair time may be longer if parts need to be ordered. Our technicians work on equipment based on a first in first out basis.

  • What forms of payment are accepted?

    KEH Camera Repair accepts all major credit cards Visa, Master Card, Discover & American Express. In addition to credit cards we also accept Pay Pal payments. Checks and money orders are accepted but may delay shipping time.

  • When do I pay for the repair?

    We will contact you about payment once the repair is completed.

  • How will my equipment be shipped back to me?

    On the repair form, you choose your ship back option as follows:
    FedEx Ground, FedEx 2Day, FedEx Next Day. Local customers who pick up their items will not be charged the shipping cost. Please note: refused repairs will incur a $75 diagnostic fee.

  • What is the warranty on my repair?

    KEH Camera Repair has a 6-month warranty period. Repairs are warranted for the time period starting with the date the repair was completed. The warranty covers labor and parts replaced during the initial repair. If the unit malfunctions and requires additional parts, there will be a charge for only the parts required. No other warranty expressed or implied shall be applicable to the repair nor are we responsible for any loss, time or expense incurred. Due to the complex nature of the equipment, defects, which seem identical, can be caused by any one of many parts or circuits. We cannot assume responsibility for any portion of your equipment on which service has not been performed. Warranty will be voided if the unit suffers from impact damage, tamper and/or user damage, water, and/or sand damage.

    If your item need to be sent out to the manufacturer or another vendor the KEH Camera Repair warranty is void and the outside vendors warranty applies.

    Non-warranty repairs. This is for items that have a minimal repair charge. These are normally repaired where the technician does not have to take the item apart to complete the repair.

  • What if you are unable to repair my equipment?

    If for some reason, either due to parts no longer being available or that we cannot complete the repair, we will contact you to have your equipment returned.

Return Policy

  • What is KEH's return policy?

    At KEH, it is our goal to ensure your 100% satisfaction. If you are unsatisfied with your purchase, you can return your item for a refund or exchange within 21 days of delivery.

    Please contact Customer Service BEFORE returning an item to obtain the Return Merchandise Authorization (RMA) and return instructions. This RMA is valid for seven (7) days. Sending merchandise in without an RMA may delay your return. Please visit our Contact Us page and fill out our contact form to request an RMA.

    Returns and exchanges are subject to the following conditions:

    • Merchandise may be returned or exchanged for a refund within 21 days of delivery. A $25 return processing fee per order will be applied. Exchanges of equal or greater value are free and will not incur a return processing fee. One-time exchange allowed per original order.
    • NEW items must be in perfect, brand-new condition and returned in the manufacturer's original, undamaged, and unopened box. All manufacturer's original packing materials, accessories, and original unused warranty cards (and rebate forms if applicable) must also be included. NEW Items that are not returned in these conditions will be subject to a minimum 10% restocking fee in addition to the $25 return processing fee.
    • USED (Like New, Like New-, Excellent+, Excellent, Bargain, Ugly) items must be returned in the same condition as originally shipped. Items that do not meet these conditions may be subject to a minimum 15% restocking fee in addition to the $25 return processing fee.
    • The following products cannot be returned:
      • As-Is items
      • Drones
      • Film and other photo-sensitized products
    • Returns cannot be accepted if the gear has been tampered with by any 3rd party other than KEH's repair team.
    • Refused orders may have return shipping fees deducted from your refund.
    • The return shipping cost is the responsibility of the customer and is non-refundable. Import/export taxes and fees associated with international orders are also the responsibility of the customer and are non-refundable.
    • Defective or mis-shipped (incorrect item sold, inaccurate item description, or incorrect title) returns will receive a pre-paid ground shipping label to return the item to KEH and will not incur the return processing fee. However, if it is determined that the item is in working order upon inspection, the pre-paid shipping cost and return processing fee will be deducted from the credited amount. Please contact us immediately, as return shipping charges will only be covered if we have been notified prior to the return.
    • Customers with a high return/exchange rate of working merchandise (4 or more orders with a 60% return rate within 24 month period) will be subject to a 15% restocking fee and/or other further action.

    We recommend that you use your own trackable and insured shipping method. Returns and exchanges must be returned pre-paid; we cannot accept C.O.D. deliveries. KEH is not responsible for lost returns.

  • How do I return my product?

    Please visit our Contact Us page and fill out our contact form to request an RMA. Please remember to place a copy of the RMA you receive during this process in the box with your item(s) you are returning.

    To return item(s) for a refund, please do the following:

    • Enclose the original or a copy of the sales invoice with a detailed note describing the reason for return along with the item(s) being returned. Your return may be delayed without complete information.
    • Carefully package the merchandise. KEH Camera will not be responsible for improperly packaged returns and the resulting damage.
    • Please ship to the following address:
    KEH Returns
    5080 Highlands Parkway SE
    Suite A
    Smyrna, GA 30082

    Returned items must be shipped prepaid to KEH Camera. We recommend dropping your equipment off directly in person at an authorized FedEx, UPS, or USPS location with insurance and tracking information. We are not responsible for lost or damaged items during return shipment.

    New and used returned items that are not in the same condition as sold may incur a 15% restocking fee.

  • Do I need a return authorization?

    Yes, a return authorization is required before returning any product.

    Please visit our Contact Us page and fill out our contact form to request an RMA BEFORE returning any item you purchased from KEH so we may handle your return in the fastest, most efficient possible manner.

  • How should I pack and ship my return?

    If possible, pack the equipment in the original packaging. If the original packaging is not available, then wrap each individual item in bubble wrap. Newspaper may be used if bubble wrap is not available. Be sure to wrap each item completely and secure with tape. The tape should never come in contact with the surface of the equipment as it may damage the finish.

    Choose an appropriate size box for the items to be shipped. Too small may not allow room for ample padding. Too large may allow for items to bounce around. If you are reusing a box, remove any old labels to prevent shipping mix-ups.

    Pad the box with a material such as bubble wrap or crumbled or shredded paper while keeping the equipment in the center of the box. The equipment should not come in contact with the box. Make sure enough packing material has been used allowing for no give at the top.

    • Keep a list of the items shipped and their serial numbers.
    • Enclose a copy of the invoice with the reason for your return on the back of the invoice.
    • If you are not returning the complete order please circle the items on the invoice being returned.
    • Label multiple boxes - 1 of 3, 2 of 3, 3 of 3 etc on the outside of each box.

    We recommend dropping your equipment off directly in person at an authorized FedEx, UPS, or USPS location with insurance and tracking information.

    Mail your package(s) to:

    KEH, Inc.
    Returns Department
    5080 Highlands Parkway SE
    Suite A
    Smyrna, GA 30082 (800) 342-5534
     
     

    Please note that if an item is damaged in transit due to insufficient packaging, KEH may reduce your refund based on the depreciation of the item or repair costs.

  • When will my credit appear on my account?

    Upon receipt of your returned merchandise, all equipment is thoroughly inspected and tested by our returns department. Normal refund processing time is typically 5 to 10 business days. This time includes our inspection process and the time it takes your bank to process our refund request.

    Refunds will be made in the form of original payment.

    If you have requested a refund for an item that was not damaged, defective or misidentified, the amount of the item(s) returned and respective sales tax (where applicable) will be refunded. We're sorry, but shipping and handling charges will not be refunded.