Returns + Exchanges
At KEH, we stand behind every piece of gear that we sell. If you’re not 100% satisfied, you can return or exchange your item within 21-days of delivery.
How to Start a Return
All returns require a Return Merchandise Authorization (RMA). Returns sent without an RMA may be delayed. Need help? Call us at 1-800-342-5534 — our KEH Certified™ Pros are happy to assist.
Complete Contact Form
Requests must be completed within 21-days of delivery.
Receive RMA
Our team will issue your RMA and instructions for next steps.
Ship Your Return
Send us your return within 7 days of receiving the RMA.
Return Eligibility:
New Items
New items returned in any other condition may be subject to a minimum 10% restocking fee.
- Unopened
- Unused
- In original packaging
- Include all accessories and warranty materials
Used Items
Used items must be returned in the same condition as originally shipped.
Used items returned in a different condition may be subject to a minimum 15% restocking fee.
Non-Returnable Items
The following items are final sale and cannot be returned:
- As-Is items
- Drones
- Film and photosensitive products
Items that have been altered or repaired by anyone other than KEH are not eligible for return.
Refunds & Fees
- Refunds are issued to the original payment method.
- If your order qualified for free shipping, a $9.95 standard shipping charge will be deducted from your refund (unless the return is due to our error).
- If your item is defective, incorrect item shipped, or not as described, we will provide a prepaid return label, and the shipping charge (if the order was eligible for free shipping) will not be deducted.
- If inspection confirms the item is working correctly, the shipping costs ($9.95 outbound and prepaid return label) will be deducted from the refund.
- Refused shipments may incur return shipping charges.
- Customers with a high return rate (4+ orders with a 60% return rate within a 24-month period) may be subject to a 15% restocking fee and/or additional account review.
Shipping Responsibility
- Return shipping is the customer’s responsibility.
- Shipping fees and international duties are non-refundable.
- We recommend using a trackable and insured shipping service.
- KEH is not responsible for lost return shipments.
FAQs
Find answers to commonly asked questions about shipping options. Have more questions? See all our FAQs or contact our Gear Experts
- How do I return my product?
Please visit our Contact Us page and fill out our contact form to request an RMA. Please remember to place a copy of the RMA you receive during this process in the box with your item(s) you are returning.
To return item(s) for a refund, please do the following:
- Enclose the original or a copy of the sales invoice with a detailed note describing the reason for return along with the item(s) being returned. Your return may be delayed without complete information.
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Carefully package the merchandise. KEH Camera will not be responsible for improperly packaged returns and the resulting damage.
- Please ship to the following address:
KEH Returns
5080 Highlands Parkway SE
Suite A
Smyrna, GA 30082Returned items must be shipped prepaid to KEH Camera. We recommend dropping your equipment off directly in person at an authorized FedEx, UPS, or USPS location with insurance and tracking information. We are not responsible for lost or damaged items during return shipment.
New and used returned items that are not in the same condition as sold may incur a 15% restocking fee.
- Do I need a return authorization?
Yes, a return authorization is required before returning any product.
Please visit our Contact Us page and fill out our contact form to request an RMA BEFORE returning any item you purchased from KEH so we may handle your return in the fastest, most efficient possible manner.
- How should I pack and ship my return?
If possible, pack the equipment in the original packaging. If the original packaging is not available, then wrap each individual item in bubble wrap. Newspaper may be used if bubble wrap is not available. Be sure to wrap each item completely and secure with tape. The tape should never come in contact with the surface of the equipment as it may damage the finish.
Choose an appropriate size box for the items to be shipped. Too small may not allow room for ample padding. Too large may allow for items to bounce around. If you are reusing a box, remove any old labels to prevent shipping mix-ups.
Pad the box with a material such as bubble wrap or crumbled or shredded paper while keeping the equipment in the center of the box. The equipment should not come in contact with the box. Make sure enough packing material has been used allowing for no give at the top.
- Keep a list of the items shipped and their serial numbers.
- Enclose a copy of the invoice with the reason for your return on the back of the invoice.
- If you are not returning the complete order please circle the items on the invoice being returned.
- Label multiple boxes - 1 of 3, 2 of 3, 3 of 3 etc on the outside of each box.
We recommend dropping your equipment off directly in person at an authorized FedEx, UPS, or USPS location with insurance and tracking information.
Mail your package(s) to:
KEH Returns
5080 Highlands Parkway SE
Suite A
Smyrna, GA 30082Please note that if an item is damaged in transit due to insufficient packaging, KEH may reduce your refund based on the depreciation of the item or repair costs.
- When will my credit appear on my account?
Upon receipt of your returned merchandise, all equipment is thoroughly inspected and tested by our returns department. Normal refund processing time is typically 5 to 10 business days. This time includes our inspection process and the time it takes your bank to process our refund request.
Refunds will be made in the form of original payment.
If you have requested a refund for an item that was not damaged, defective or misidentified, the amount of the item(s) returned and respective sales tax (where applicable) will be refunded. We're sorry, but shipping and handling charges will not be refunded.