Monthly rentals offered by

Frequently Asked Questions

• How does the rental work?

  Whim charges a monthly fee for this rental service. You can use the product for as long as you like with no long-term commitment and cancel anytime and return with no cancellation or shipping fees. If your product has an issue, Whim will provide a no-cost replacement to minimize any downtime. For complete terms view Whim Subscription Agreement.

• What will I be charged?

  Upon completion of your order, you authorize Whim to place a hold of the monthly rental fee + tax, captured once your order is approved. Your rental renews automatically at the same monthly rental fee + tax each month until you cancel in Whim's rental account portal. If you cancel your rental and you do not return the device within seven days, Whim may periodically charge possession fees equal to your recurring rate, calculated daily.

• How does canceling and returning work?

  You can cancel your rental at any time by contacting Whim or logging into your account with password-less login at rent.keh.com. You will no longer make recurring monthly payments for your rental after you cancel. Whim will send you a prepaid return label so you can pack and ship your items.

  There are no cancellation or shipping fees. Whim does not prorate unused days in your final month. If you don’t return your item within 7 days, you may be assessed fees for continued possession of the rental equipment. In cases of severe damage from misuse or abuse, a damage fee may apply.

• How does this differ from financing or rent-to-own? How do I purchase it?  

  Monthly rental is not financing or rent-to-own: there’s no long-term commitment, no accruing ownership, and no waiting for a term to end. Separate from your rental, you can request a purchase quote anytime through Whim support or your Whim account portal; such pricing is based on Whim's assessment of fair market value and depends on factors like release dates, product age, product condition, demand, and inventory.

  Starting a rental does not guarantee that you will receive a purchase quote for your rental equipment. Purchase quotes will have separate terms and conditions, and if you buy the product, you gain ownership but will lose unlimited-rental benefits. Rental payments do not apply toward any purchase quote offered.

  You are, of course, also always free to contact KEH about purchasing a different unit of the same model, or an alternative model, backed by our standard terms and warranty benefits.

• What’s included? What’s the no-cost replacements policy?

  Your rental includes KEH Certified™ pre-owned gear in EX grade or higher, along with standard operating accessories.

  Whim will supply a no-cost replacement of the same model for any problem arising from normal use. Your product is eligible as long as payments remain current. In cases of severe damage from misuse or abuse, a damage fee may apply up to full replacement cost.

• What is a rental of "KEH Certified" Gear?

  KEH Certified™ means rental gear you can count on. Every item is inspected and tested by our experts to meet the same rigorous quality standards behind the pre-owned gear KEH has been trusted for since 1979. It’s the same quality that one would get with a KEH purchase.

• What is the relationship between KEH and Whim?

  Whim is KEH’s trusted partner and the operator of the monthly rental program. When you rent, your contract, secure checkout, and monthly billing are managed directly by Whim. KEH exclusively provides and certifies the high-quality pre-owned gear, pulling directly from our trusted inventory to fulfill and ship your order.

• What is the difference between purchasing from KEH and renting via Whim?

  With either option, you will always receive genuine, KEH Certified™ pre-owned gear. If you purchase, you own the gear outright and receive KEH's standard 21- day return policy and a 180-day warranty. If you rent, you pay a monthly fee to use the gear. You can cancel and return at any time; however, rentals are billed monthly in advance and are non-refundable once you take possession. In place of the KEH warranty, rental gear is protected by Whim’s no-cost replacement policy for the duration of your agreement.

• Who is eligible? What regions are supported?

  You must be at least 18 years old to start a rental. A valid U.S. government-issued ID may be required to verify your age and identity. Rentals are only available to residents of the contiguous 48 United States; rentals are not offered in Alaska, Hawaii, U.S. Territories, or other countries.

• I’m a rental customer. How can I access my account or get help?

  Access your account anytime through Whim at rent.keh.com by logging in with your phone number (no password required). Need help? Text 866-535-4185, call 1-770-333-4200 or email [email protected].